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Comcast emails deleted

New Poster

Comcast emails deleted

i just upgraded my iPhone and iPad and now my comcast emails appear on my devices and then delete themselves immediately.  They remain on my PC.  I have read through the forums and it appears that I need to do something to change to IMAP. I am not that good with technology so I am totally confused as to how to solve this problem.  Comcast and Apple are no help.  I would appreciate your advice and instructions on what to do. Thanks so much. 

Email Expert

Re: Comcast emails deleted

From your homescreen go to Settings>>>>Mail, Contacts, Calendars>>>>>then click on "Add Account".  On the next screen you will see several choices for different email providers.  Scroll down to "Other".  Then on the next screen click on "Add Mail Account".  Then fill in all the information and hit "Next" in the upper right corner of the sreen.  iOS will detect Comcast accounts as IMAP compliant by default, and it should auto-configure it from that point for you.  Click on Save when it's finished and you should be good to go.




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New Poster

Re: Comcast emails deleted

Unfortunately, this solution did not work.  When I purchased the IPhone from an Apple Store, the technicial added my comcast e-mail.  Through following this solution, I added a second comcast e-mail account, both were labled IMap.  After I applied this solution on my phone and IPad, I opened my e-mail on my desk top, and all of my messages on my IPhone and IPad disappeared. This solution unfortunately did not solve the problem that when I use my desk top e-mail, my IPhone and IPad e-mails are deleted. 

 

Is there a known solution to this problem?  What do you suggest I do? 

 

Thank you. 

Email Expert

Re: Comcast emails deleted

OK it sounds like you have the account configured on the desktop client using POP3.  If that is the case, then by default the client will download the messages to your computer and then delete them from the server.  So when you check back on the phone or tablet, there is nothing there for them to "see".  What email client are you using on the desktop?  Outlook, Thunderbird, Mac Mail, Windows Live Mail or some other?  You need to check how you have the account set up in the client.  If it's POP3 right now, you need to re-create it using IMAP.  Then everything will be synced and you should be able to see the emails on all devices.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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