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Comcast email got hacked!

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Comcast email got hacked!

I changed password on Comcast ... But now what?
Email Expert

Re: Comcast email got hacked!

First, check your Sent folder to see if there are any outgoing messages in it that you didn't send.  If there are none, most likely what has happened in your case is that your email address is being "spoofed".  A spammer can make email messages look like they came from you when they didn't.  If that is the case, there is nothing you can do about it but wait it out.  Spammers will usually use an address for a week or two and then move on.  

 

If, however, you see messages in your Sent folder you didn't send, then the account has been compromised. You have already changed the password, but also change the secret question for the account.  Then  run a complete scan of your computer with your A/V software to see if it finds any malware.

 

What happened to make you think the account has been compromised?




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Re: Comcast email got hacked!

Well no I didn't see the reply. Yes I just checked the sent folder and there were a BUNCH in there I did not send!!! I changed password guess I need to change secret question although I think I did... When this happened ... Last week. Too bad you don't have direct help when this happens to people!! I mean somebody to call...I was devastated this has never happened before!
Email Expert

Re: Comcast email got hacked!

If anything like this ever happens again, you can call Comcast security for assistance-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
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