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Comcast email folders (Inbox, trash, etc) disappeared

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Frequent Visitor

Comcast email folders (Inbox, trash, etc) disappeared

Comcast engineers have been "working on this" for several days, but so far no resolution.  I get a blank panel on the left sice of my screen, where all the Mailbox folders used to be.  Does anyone know how to restore these folders, including all my personal folders?

Thanks

Accepted Solution

Re: Comcast email folders (Inbox, trash, etc) disappeared

Ok. My team tells me that you should be good to go. Please. Log out and log back in if you don't see them right away.
View answer in context
Email Expert

Re: Comcast email folders (Inbox, trash, etc) disappeared

If you are still on the old email format, look to the left of the word "Mailboxes" at the top of the pane for a small, black arrowhead and click on it.  Do the folders reappear?




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Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

Hello, 

 

I'm assuming that your folder view is not collapsed? If that assumption is correct, I do see all 219 folders on our side.

 

I have escalated this issue internally on your behalf, as well as the ticket you currently have in queue. Hopefully we can get you squared away soon!

 

Brett





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Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

Thanks, but there is no Mailbox visible any more.

Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

How would I know if my folder view is collapsed?  If it is, how do I expand it?

Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

Not solved! Problem still exists

Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

Can you send a screenshot of what you are seeing?





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Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

Zimbrafolders.png





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Service Expert
Moved:

Re: Comcast email folders (Inbox, trash, etc) disappeared

Screenshot includes an email address and is removed from the forums.

Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

See screenshot.  As you can see, there is no Mailbox header, and no folders

Service Expert
Moved:

Re: Comcast email folders (Inbox, trash, etc) disappeared

Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

Ok. My team tells me that you should be good to go. Please. Log out and log back in if you don't see them right away.




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Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

Sorry, I logged out and back in, I reset my computer and logged in, but the folders and mailboxes are still not there.

Please advise, thanks

Service Expert
Moved:

Re: Comcast email folders (Inbox, trash, etc) disappeared

Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

OK, it's around midnight now and the folders are back. Whatever you did is working, at last.   Thanks so much!

Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

I'm glad to hear it. I'm sorry it took so long.





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Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

Is there any way of knowing how this happened or preventing it?  If it occurs again, how do I fix it?

Official Employee

Re: Comcast email folders (Inbox, trash, etc) disappeared

We're going to continue to investigate on our side. While I hope this does not happen again, you can PM me here and I will investigate as soon as I can.

Brett




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New Poster

Re: Comcast email folders (Inbox, trash, etc) disappeared

I, too, have lost my "folders" box to the left of the screen.  What I see online is individual help from a Comcast team member.   Is there a way I can retrieve my "folders" onscreen by myself?

Frequent Visitor

Re: Comcast email folders (Inbox, trash, etc) disappeared

You are asking the same question I have, thank you. My folders reappeared after more than a week of phone calls and messages with the Comcast Repair team.  I still don't know how this happens or how to fix it.  Keep trying!

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