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Comcast email flagging my company as spam

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Comcast email flagging my company as spam

My company uses the Google Suite for our hosting and email. We have 22 employees and the majority of them cannot send an email to an @comcast.net address and have it appear in the recipient's inbox. We are being blocked by the spam filter. According to the Gmail admin logs they are all successfully delivered to the recipients. 

 

Since the default for Comcast is to block spam and not save a copy, these emails are never seen or recovered. 

 

Tech support's answer was to contact all of these recipients, tell them to either turn off their spam filter or turn on the "save spam" setting and then have recipients mark the message as "not spam."

 

Given that many times we do not have a secondary communication path to these clients, this will not work and is absolutely unacceptable. I have spoken with the Customer Security Assurance organization and was told the only option is to have recipients mark these emails as not spam and the change will organically propagate with time. We do not send any spam or bulk email from our organization and our email server is not on the postmaster blocked list. 

 

I need a solution to this problem. 

Official Employee

Re: Comcast email flagging my company as spam

Please try now. This is related to recipients marking your messages as spam.





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