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Comcast email filters

New Poster

Comcast email filters

Reference ticket number CR577713663.

My filters do not work properly. None of my emails come to my inbox. All of my emails, including spam, are sent to another box called "Ads". I cannot delete the filters using Preferences, then email, then filters. When trying to delete the filters, I get a "Trouble with saving" window.

I have been promiced a call back twice regarding this problem. No one has called.

Please help me correct this filter problem.

 

James Tague

Email Expert

Re: Comcast email filters

I'm going to escalate this to the forum administraor level to see if you can get something moving with this.

 




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Admin1

Re: Comcast email filters

Hi bobtague -- I'm contacting the person who is working your ticket to get an update on it. 


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Admin1

Re: Comcast email filters

The person assigned to this ticket is working with another team to get a resolution on this. 


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New Poster

Re: Comcast email filters

Thank you. I hope that this filter issue can be resolved soon.

Admin1

Re: Comcast email filters

According to your ticket history, there was an attempt to contact you yesterday to go over this. A voicemail was left with contact information. 


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Frequent Visitor

Re: Comcast email filters

I submitted a similar post. As of right now I can't get any email filter to do anything. I tried making it trash any email from my work address (the From header) and then sent an email from my work email. It just put it in my inbox totally ignoring the filter.

 

Emails filter = not useful = broke

Admin1

Re: Comcast email filters

skibum -- I've opened a support ticket for you as well. 


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Frequent Visitor

Re: Comcast email filters

Okay I tried this again and it worked. ??   I think (just guessing at this point) that if I delete the filter and re-enter it, it works. Before I was editing a previous filter and that's when it didn't work.

 

I'll try to confirm this, but I think the bug might be if you edit/change a filter, it doesn't work, but if you create it from scratch, it does.

Admin1

Re: Comcast email filters

Were you able to get in touch with that agent? Your ticket is showing as Resolved now. 


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Admin1

Re: Comcast email filters

Has it continued to work? 


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Frequent Visitor

Re: Comcast email filters

Basic filtering seems to work But, I have one obnoxious spammer that uses a random email address. Things like hyt@cammonline.org then gsf@cammonline.org, etc, etc. 

 

I can not get any wildcards to work no matter how I try. I would like to have all email from cammonline.org be deleted or go to the spam  folder.

 

By the way, cammonline.org looks like it may be a real religious web site but these guys are probably spoofing the address. 

 

 

Email Expert

Re: Comcast email filters

If you open up the full header, can you see any domain other than cammonline.org?




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