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Comcast blocking G Suite Domain - Who to contact

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Comcast blocking G Suite Domain - Who to contact

I am trying to find out who to contact regarding an issue that I started having yesterday. My emails from my google apps domain, atljewishacademy.org are not being delivered to comcast.net addresses, including my own. They are just vanishing into thin air. The emails are showing as delivered on G Suite and are being delivered to everyone in the world except comcast.net addreses. I have verified that my domain is not listed on any public blocklist. I am not receiving any return error message from Comcast's MX servers. This same issue has been reported here before and sometimes a comcast employee has been able to help over it.

 

I tried calling the Comcast Security Assurance number as recommended on other posts here, but they told me that "Comcast does not block any email", which is obviously false since they have a blacklist. They kept asking me to go in and just check my email and insisting that the issue is with Google's servers.

 

Any suggestions that someone could give on who to contact regarding this issue would be greatly appreciated.

 

Scott 

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

I'm having the same issue with a G Suite for Non-Profits organization, jesupfumc.org sending to comcast.net users.  Any luck in figuring out how to contact Comcast?

 

Regards,

Damian

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact


KD4GGY wrote:

I'm having the same issue with a G Suite for Non-Profits organization, jesupfumc.org sending to comcast.net users.  Any luck in figuring out how to contact Comcast?

 

Regards,

Damian


 

KD4GGY-

 

I sent you a private forum message with resolution and some details.

 

ComcastDaveL





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Re: Comcast blocking G Suite Domain - Who to contact


s_forbus wrote:

I am trying to find out who to contact regarding an issue that I started having yesterday. My emails from my google apps domain, atljewishacademy.org are not being delivered to comcast.net addresses, including my own. They are just vanishing into thin air. The emails are showing as delivered on G Suite and are being delivered to everyone in the world except comcast.net addreses. I have verified that my domain is not listed on any public blocklist. I am not receiving any return error message from Comcast's MX servers. This same issue has been reported here before and sometimes a comcast employee has been able to help over it.

 

I tried calling the Comcast Security Assurance number as recommended on other posts here, but they told me that "Comcast does not block any email", which is obviously false since they have a blacklist. They kept asking me to go in and just check my email and insisting that the issue is with Google's servers.

 

Any suggestions that someone could give on who to contact regarding this issue would be greatly appreciated.

 

Scott 


 

Hi,

 

I took at look at incoming logs for the past 2 weeks, and don't see any issues with atljewishacademy.org.  Are you still having problems sending to comcast.net?

 

ComcastDaveL





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Dave,

 

I'm actually having the same exact issue with my G Suite email sending to Comcast email addresses.  The domain name is www.morelifedigital.com - any help is greatly appreciated.

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

It appears that the domain has been listed with Spamhaus.

 

https://www.spamhaus.org/query/domain/morelifedigital.com

 

We can't remove that ourselves, but you'll probably want to contact Spamhaus to figure out why that is going on.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Great, thank you for your assistance.  I have contacted them and requested to be removed.

 

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

We seem to be having the same issue with our domain https://www.caseywindowsanddoors.com

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Hi, I am having this issue, but did not see an answer. Does anyone know answer to this problem?

 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Could you give us the domain name of the messages that you believe we're blocking?  Thanks.





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Re: Comcast blocking G Suite Domain - Who to contact

preferredresidential.com

 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

I removed the domain listing from our internal systems.  This should clear up in the next 30 minutes or so.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

thank you

 

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

I am having the same issue - dean-smith.net and bhhsdsr.com

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact


cswizz wrote:

I am having the same issue - dean-smith.net and bhhsdsr.com


cswizz-

 

Spam-filtering is almost completely driven by user reports.  Do you have your spam folder enabled, so you can retrieve them there?  If you private message me (click on the username to the left, then private message) your email address to which the mailings are being sent, I can take a closer look.

 

ComcastDaveL





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

My email is not the problem. It is sending emails from my domains to customers with Comcast email addresses.  The emails often do not reach the persons inbox or spam folder.

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Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Could you test this again?  I believe it's been resolved now.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Ok it looks like those domains are working now.  Can you check  bhhs-ecards.com? Thanks for help.

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

yes this has been happening the past few weeks with emails i sent to comcast.net accounts from my google suite account. the domain it is blocking is consolelegal.com 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

scottmat, this should be resolved as of a few minutes ago.  It seems a number of users reported your messages as spam.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

please help I am having the same problem. I checked spamhaus and we are not on a block list, I also have contacted Google and they say my email is fine. but my contractors and my clients who have comcast are not receiving my emails.

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

I am having the same problem www.kitchenwise.com and email is nbetters@kitchenwise.com

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

I've stumbled upon this post in my search for a solution myself.  Our Google Apps Domain "armstrongne.com" is also being blocked.  Can you check this out for me?  Thank you.  

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

I am having the same issue. I called Comcast, and they said it was not on their end. What can I do? I read through replies, but did not find specifics. southsidebible.com

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

It was listed due to a number of spam complaints.  I've removed the listing.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Can you please check mine, northbaycap.com

My gsuite emails are only getting blocked by comcast.net subscribers and the messages are not going to spam, they just aren't getting delivered.

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Please give it a try in about 30 minutes.





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Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

Our domain noreply@carxdev.com is being blocked as well.  Can you please remove the block? Thank you!

Service Expert

Re: Comcast blocking G Suite Domain - Who to contact

taylor1971, are you a business class customer?




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Re: Comcast blocking G Suite Domain - Who to contact

Our franchisees are business class customers.

Service Expert

Re: Comcast blocking G Suite Domain - Who to contact


taylor1971 wrote:

Our franchisees are business class customers.


If you're a business class customer, you need to be posting in the business class forums. This is for residential services.




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Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

This is unrelated to previous posts.  The DNS for the carxdev.com domain fails to resolve.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

This is now happening to our youth baseball org....  gurneeyouthbaseball.org

Can you please clear us/whitelist us? Thanks!

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Please try now.





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New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Similar problem to the original post here.  I'm using G Suite for nonprofits and the domain is deskct.org.  It doesn't appear on this blacklist, but it's not getting through to at least one comcast.net email address.  Any help??

 

Thanks,
Steve

 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Should be resolved, please let me know if this doesn't work now.





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Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

I'm now having the same issue with our church domain - @salempres.org.  Any emails sent to Comcast users isn't delivered - we get no messages back saying they weren't delivered and they do not realize we've sent anything other than they fact that they expect the weekly newsletter and have started complaining.  Any help would be much appreciated. 

Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

Having the same thing happen   Can you resolve this?  Thank you. 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Should be resolved now





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Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

It is still not working. 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Well, I fixed one issue, but there was another reason also blocking it.  The second issue is now resolved. It was related to a URL in the body of the message.  Please try again.





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Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

Completely fixed.  Thank you.

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Hi we are having an issue with NERVResorts.com.  That account is only used for low volume 1-to-1 emailing with our guests.  We implimented SPF and DKIM hoping that would resolve the issue but no luck - is it possible to take a look?

 

Thanks.

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Please try now.  We received a number of spam reports relating to that domain.





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Re: Comcast blocking G Suite Domain - Who to contact

Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

This is happening again. We have two email addresses and they are being blocked.  I even removed the links.  We are also having trouble receiving comcast email.  

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

You should be okay now.  I'm going to send you a PM with some additional information, as this is unlike most of the others above.





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Regular Visitor

Re: Comcast blocking G Suite Domain - Who to contact

Please remove the block for pcmb.net and wowway.com.

New Poster

Re: Comcast blocking G Suite Domain - Who to contact

Capture.JPGWe are getting intermittant connections to comcast.net email addresses, appears to be throttling us.

 

Official Employee

Re: Comcast blocking G Suite Domain - Who to contact

Chepp and Calowl,

 

Your issues are likely unrelated.  We had a service interruption this morning, and some messages are queued up for delivery still. The systems are processing them as quickly as possible.





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