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Cannot turn on email forwarding

New Poster

Cannot turn on email forwarding

I used to have email forwarding enabled for my Xfinity email account, but now I cannot turn on the email forwarding feature. Every time I try, it says "Problem in saving", and incoming emails are not forwarded. When I go back to the settings page, the boxes are unchecked. I've tried on both Chrome and IE with the same result.

 

See attached image.

 

Any help would be appreciated. Thanks.

problem in saving.JPG
Email Expert

Re: Cannot turn on email forwarding

This is not something you can fix yourself.  I've escalated the post so someone can look at your account to see what's going on.




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New Poster

Re: Cannot turn on email forwarding

Many thanks!!

Admin1

Re: Cannot turn on email forwarding

Hi garymaher2,

 

I'm going to have a higher level tech support team look at this to see what's causing it. They will contact you with an update on this. 


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New Poster

Re: Cannot turn on email forwarding

Mary thanks to you as well, Zach!

New Poster

Re: Cannot turn on email forwarding

Just to complicate things, my account is now forwarding emails exactly the way I want it to, although when I go to the settings page for email forwarding, the checkboxes and forwarding email address are all blank. 

New Poster

Re: Cannot turn on email forwarding

I am also having this problem. Is there any update on a solution?

 

New Poster

Re: Cannot turn on email forwarding

Nope. They were able to set up the forwarding the way I wanted it, so I'm just leaving it that way. I can't change it myself, but I can call and have them do it.

New Poster

Re: Cannot turn on email forwarding

 

Just to let everyone know,

 

I've experienced this same "Problem in Saving" issue with Email Forwarding as well as Email Safe List, Spam Filtering and Auto Reply.  I am not able to edit these four Preferences or View their current settings.  I've tried different browsers, PC and OS.  A month ago in March I opened a Ticket with Comcast and have discussed the issue in detail with several Technicans who have been able to duplicate the issue on their own, but as of yet not resolve.  I've put my billing into dispute to try and motovate them.

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