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Cannot connect to my email on my Windows 10 laptop

New Poster

Cannot connect to my email on my Windows 10 laptop

Ever since there was a reported email problem by comast this week , I cannot connect to my email on my Windows 10 laptop but can receive email via my iphone and on other desktop computers. Any suggestions pertaining to the problem and the possible solutions?  Just to give more information, when I attempt to open my email on the laptop, it just continues to attempt to connect (with the circular blue dots). Thanks!

Gold Problem Solver

Re: Cannot connect to my email on my Windows 10 laptop

There have been recent issues with email going through.  Comcast is aware of tge issue.


If you are using Internet Explorer:  Go to Tools>Internet Options>Compatibility View and make sure it us enabled too.  Then clear your browser cache and try again to get to yout email.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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