Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Cannot connect to email

New Poster

Cannot connect to email

I am having trouble connecting to email. When I connect, I get this message:


Email and voice mail are currently unavailable.

Some customers may experience problems accessing email and voicemail through the Xfinity Connect® Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause.


This is not a password issue because I can successfully log in. This has been going on since yesterday. what's going on here? How do I get access to my email?


Thank you

Gold Problem Solver

Re: Cannot connect to email

It could be a Server problem with the server you are on.  You can call 1-800 comcast and ask them too, if there is an outage or problem in your area.

Try a different browser too.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation