Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,944

members

594

online

36,140

topics

Top

Cannot connect to comcast.net email on iPad

Frequent Visitor

Cannot connect to comcast.net email on iPad

Every time I try to setup my wife's Comcast email account on her iPad, I receive the same error message. After entering all her information I receive the error "The POP server "mail.comcast.net" is not responding".

 

I have been returning to this problem intermittently for the past two months.  I always get the same error.

 

I have tried deleting the comcast.net account, then rebooting and installing again and get the same error message.  I have verified that her username and password are correct.

 

Any suggestions for my next step?

Email Expert

Re: Cannot connect to comcast.net email on iPad

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 283 views
  • 0 kudos
  • 2 in conversation