Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,944

members

495

online

36,140

topics

Top

Cannot connect through Outlook.com email

New Poster

Cannot connect through Outlook.com email

I started having issues receiving my Comcast email through Outlook.com on 10/21/2016. I decided to try removing and readding the account, and now, I keep getting the error "We were unable to reach your email provider. Please check your server settings, or try again later."

 

I've verified that I'm using the server settings directly from Comcast. What has changed? Is this a server-side error, or something on my part on how I'm setting this up?

 

Incoming server is set as imap.comcast.net, port 993. Outgoing server is smtp.comcast.net, port 587. SSL is on. I've tried the alternate ports of incoming 143 and outgoing 465, and same issue.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 370 views
  • 0 kudos
  • 1 in conversation