Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Cannot access mail, keep getting "access requires Comcast HSI"

New Poster

Cannot access mail, keep getting "access requires Comcast HSI"

I'm on my Comcast High-Speed Internet connection, trying to access my Comcast mail (it's not my primary email address, but I would like to check it periodically), but I can't access it due to the aforementioned error. It almost seems like my account was not properly set up? Here's a screenshot:


2016-08-23 09_50_50-XFINITY - Email currently unavailable.png

Clicking any of the sign-in links takes me in a loop. I've seen at least 1 similar thread here via Google, but the forum software told me I didn't have permission to read it. Smiley Sad

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation