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Can't delete an email

Frequent Visitor

Can't delete an email

I seem to have an email in my inbox that can't be deleted. It's been there for the last four or five days. When I try to delete the email I get the following error message.

 

Error

This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first.
 
My email account is completely empty of all emails except this email. How do I get rid of this email?
Problem Solver

Re: Can't delete an email


BDW1964 wrote:

I seem to have an email in my inbox that can't be deleted. It's been there for the last four or five days. When I try to delete the email I get the following error message.

 

Error

This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first.
 
My email account is completely empty of all emails except this email. How do I get rid of this email?

     It might be a browser issue on your computer. Try a different browser and see if that helps.

     Firefox seems to work pretty well for me. Good luck!

 

Tags (3)
Email Expert

Re: Can't delete an email

I don't think you can fix this yourself.  So I'm escalating it to the forum administrator so someone can look at your account.




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Frequent Visitor

Re: Can't delete an email

Thanks!

Frequent Visitor

Re: Can't delete an email

It's currently the Sept 24th and the undeletable email is still in my inbox. It keeps showing up in my Mailbird email client as well. I can delete it from there but since it's stuck in the Comcast inbox, It keeps showing up in Mailbird when I reload the program.

Official Employee

Re: Can't delete an email

Hi BDW1964, I have refreshed your email, can you please log out then log back in and let me know if you are still not able to delete your email?

 

Thank you


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Frequent Visitor

Re: Can't delete an email

I logged out, rebooted and logged back in and the email is still there with the same error message when I try to delete it.

Official Employee

Re: Can't delete an email

Thank you for the reply BDW1964,  I will send you a private message confirming the email that you are using.  

 

Thank you


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Official Employee

Re: Can't delete an email

Hi BDW1964, thank you for working with me via private message and glad your message eventually deleted before our engineers were able to review.  Please let me know if you have any questions or concerns in the future.

 

Thank you


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