Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,303

members

1,494

online

29,323

topics

Top

Can't access account

New Poster

Can't access account

I have one primary account under which I have several email addresses. The "junk" email address under this account has stopped forwarding to my primary email address and I am unable to log in to change the password or troubleshoot the problem. It appears I need a separate login for the "junk" account, but I don't have one. How can I remedy this? 

Gold Problem Solver

Re: Can't access account

On the homepage scroll down to Quick Links. First click on Username link to see what Secondary usernames are associated with your Account.  Your Primary Username will be marked as such.  Do you see your 'junk'  username listed there?  If you do, I would then click on Reset my Username link under the Quick links and change the Password and secret question for that junk username.  Close your browser, clear the cache, then sign in as that junk username with the new password.

 

Let us know if that helps.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Can't access account

I ws able to get help on the phone. Appreciate the follow-up.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 309 views
  • 0 kudos
  • 2 in conversation