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Can't Sign Into Email

Contributor

Can't Sign Into Email

I set up a new secondary account today and can't get to my email in it.  I can log in, but when I click on the mail icon, it takes me back to what looks like the main Xfinity account page.  I've tried several times.  I can get to email for my original account, just not the new secondary one.

Regular Visitor

Re: Can't Sign Into Email

Same problem here, however, applies to all accounts. 

Expert

Re: Can't Sign Into Email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

Official Employee

Re: Can't Sign Into Email

Hello all, I can help you gain access to your email. Please try clearing your cache and cookies as (Latoque) stated above, if that doesn't work please try another browser. If you get the same error on another browser please reach back out to me here and we can check your credentials and make sure everything is in place in the back end system.