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Blocked website

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Blocked website

I am trying to access a secure website but it never loads.  The site administrators went through some possibilities and asked me to check with my Internet provider if it was somewhat blocking access to it. I have done a trace (below) but it is unclear where the problem is.  Any help would be much appreciated.

 

Microsoft Windows [Version 10.0.10586]

(c) 2015 Microsoft Corporation. All rights reserved.

 

C:\Users\Adélia>tracert www.bb.com.br

 

Tracing route to www.dc.bb.com.br [2801:8e::bb]

over a maximum of 30 hops:

 

  1    17 ms    21 ms    12 ms  2601:142:101:11fc:9e34:26ff:fea2:51de

  2    19 ms    13 ms    20 ms  2001:558:4083:80::1

  3    12 ms    15 ms    18 ms  te-4-1-ur01.bethesdawest.md.bad.comcast.net [2001:558:342:14b::1]

  4    16 ms    21 ms    19 ms  ae-3-0-ar01.capitolhghts.md.bad.comcast.net [2001:558:340:7c::1]

  5    19 ms    23 ms    17 ms  be-33657-cr02.ashburn.va.ibone.comcast.net [2001:558:0:f68e::1]

  6    19 ms    15 ms    14 ms  hu-0-10-0-6-pe07.ashburn.va.ibone.comcast.net [2001:558:0:f58c::2]

  7    14 ms    14 ms    22 ms  2001:559::5c6

  8   181 ms   170 ms   173 ms  spa2-loop0-v6.spa.seabone.net [2001:41a8:5200::2]

  9   171 ms   171 ms   176 ms  2001:41a8:5200:2::c2

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

C:\Users\Adélia>

Connection Expert

Re: Blocked website

Please don't create multiple topics for the same issue. Your topic on the correct board is here with a reply;

 

http://forums.xfinity.com/t5/Your-Home-Network/Blocked-site/m-p/2790290




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