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Black strip at the top of Firefox Browser (38.0.5)

Contributor

Black strip at the top of Firefox Browser (38.0.5)

After downloading Firefox a number of times, I still get a black strip at the top of any email or opened web page. Also, I cannot open any videos on opened email or facebook pages.

 

Is it due to running win 8.1 or a Comcast issue? Would it help to download an older version of Firefox?

 

Please advise and provide a fix for this irritating issue.

 

Regards,

 

Mike Izon

 

Las Cruces, NM

 

Service Expert

Re: Black strip at the top of Firefox Browser (38.0.5)

I'm not sure where you're seeing a black strip.  Is it above the tab or above and beside the tab?  Have you installed any themes for Firefox?




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Contributor

Re: Black strip at the top of Firefox Browser (38.0.5)

Again,

 

The black strip is above and to the side of the tab.

 

Exactly, what theams are you referring to?

 

As I said in my original mail, I also have problems playing or opening up any video.

 

mikeandsylvia

Service Expert

Re: Black strip at the top of Firefox Browser (38.0.5)

firefox.JPG

 

Does the top of your Firefox look like this except with black?

 

What you see on mine is what Mozilla calls a "theme".  You can download and install themes via Tools/Add-ons/Appearance.  Once you install one, or use the default theme, that background doesn't change even if you have several tabs open.  The theme I am using right now is called "Fire fox rings".

 

I don't look at any videos on the Comcast/Xfinity homepage, but you may need to have Adobe Flash installed in order to view them.  You can find that here.




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Contributor

Re: Black strip at the top of Firefox Browser (38.0.5)

I appreciate your response re the Firefox Browser themes. 

 

On another subject associated with Win 8.1/ Int Exp 11. I am unable to open videos in facebook from Thunderbird Mail / Comcast. I suspect a problem with Adobe Flash which is an integral part of Win 8.1 / IE11.

 

Your help and guidance on this would be appreciated.

 

Regards,

 

mikeandsylvia

 

Las Cruces, NM

 

 

Service Expert

Re: Black strip at the top of Firefox Browser (38.0.5)

I use Firefox, and have Flash blocked so that I don't get blasted on webpages with content I don't care to watch/listen to.  But, in my above post, if you click on the word "here", it will take you to Adobe Flash, so you can see if you need to update Flash.

 

FWIW, I don't use IE; my browser of choice is Firefox, and before Firefox it was Netscape.  Way back in another lifetime, I took a look at IE and decided that if I could find another browser, I would use it, hence Netscape.  I've read that Microsoft is dumping IE for a different kind of browser they've cooked up for Windows 10.  I'll pass on that, too.  [From what I've read about Win10 so far, I'm not impressed and will stick with 8.1 for as long as possible.  I'm already thinking Linux.]




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