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Backscatter

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Backscatter

HELP!  I am the victim of a serious backscatter problem.  Over the last several months, I have received hundreds of returned messages.  Some days I get over 200 at a time.  Is there ANYTHING I can do?  I have changed my password three times and see changing my email address as the last resort I would like to avoid.

Email Expert

Re: Backscatter

Check your Sent folder to see if anything is in there that you know you didn't send. If there is, then the account has been compromised. In that case you need to change the password to something a lot stronger than whatever it is right now, and also change the secret question and answer for the account.

If the Sent folder looks OK, then the most likely thing is that your account is being "spoofed". Spammers can make it look like emails came from you when in fact they did not. If that is the case, there is nothing you can do except notify your contacts of the problem and wait it out. Once a spammer has your email address there is nothing you can do to stop it. But in order to avoid detection they will usually only use an address for a few days or a week and move on to annoy someone else.

Also, use your A/V software to run a complete scan of your machine to see if it can find anything wrong.

 

If you are being spoofed, and you can't solve it easily, there is always the nuclear option-------------change the email address.




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