Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,064

members

1,241

online

29,086

topics

Top

Auto-completion of Email addresses.

ANSWERED
New Poster

Auto-completion of Email addresses.

This auto-complete feature was something I took for granted.  It's stopped working and I'd like to get it back.  It's hard to remember to collect pencil and scratch paper before you open up the compose window.

Accepted Solution

Re: Auto-completion of Email addresses.

If you are on the new webmail, (I believe you are) and the auto complete is not working for you, you can try going into the Settings, and making sure the Auto Collect is enabled. It SHOULD be by default enabled to collect any address you type and send to. Changing over to the new webmail interface may have cleaned your previous entries, but it should fill back up for you. 

 

You can also set it to collect addresses from emails you receive... but that can get a bit out of control. 

 

Here is how to check if the feature is turned on.

 

Auto Collect Sent Address.png

 

Also, if you go into your address book, you can actually manage those addresses now.


Hope this helps

View answer in context
Official Employee

Re: Auto-completion of Email addresses.

If you are on the new webmail, (I believe you are) and the auto complete is not working for you, you can try going into the Settings, and making sure the Auto Collect is enabled. It SHOULD be by default enabled to collect any address you type and send to. Changing over to the new webmail interface may have cleaned your previous entries, but it should fill back up for you. 

 

You can also set it to collect addresses from emails you receive... but that can get a bit out of control. 

 

Here is how to check if the feature is turned on.

 

Auto Collect Sent Address.png

 

Also, if you go into your address book, you can actually manage those addresses now.


Hope this helps





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Email Expert

Re: Auto-completion of Email addresses.

Brett my Filter Rules won't open at all.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Auto-completion of Email addresses.


Latoque wrote:

Brett my Filter Rules won't open at all.


Filters? or are we talking about collected addresses?

 

SO, you can not currently get to your filters in Settings like this?

 

 

Mail Filters.PNG

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Email Expert

Re: Auto-completion of Email addresses.

When I click on Filter Rules I get this----------------

 

 

Screen Shot 2016-04-26 at 5.44.47 PM.jpg

 

 

When I click on "Retry" the right pane is just completely blank.  Nothing happens.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Auto-completion of Email addresses.

I have them looking into it for you. I see that you have a filter set up, I just don't know why you can't get to it. 

We're checking





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Auto-completion of Email addresses.

OK, Found the issue. It has to do with a specific way the original filter was created.

While they are working on a fix, it is not a quick one so...

 

A workaround is to navigate to the VOICE tab, and once you are in the Voice tab, click on Preferences.

This will take you into the old Preferences experience. From there navigate to Email > Email Filters

Delete your old filter here. 

Once you do that you should be able to into Xfinity Connect and then Settings > Mail > Filter Rules and recreate the rule there. 

 

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Email Expert

Re: Auto-completion of Email addresses.

Thanks.  That seems to have unlocked the thing and I can see the filter now.  Another question:  Under Mail>>>Display>>>>>Show requests for read receipts ----------------does that refer to incoming requests, or ones you are sending out?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 7 replies
  • 609 views
  • 0 kudos
  • 3 in conversation