Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
New to the Community? Start here.
On Tuesday, July 18, 2017, I tried to log into my Comcast email. I got the message "authentication failed." I reset my password, and that seemed to fix the problem.
Until the next morning, that is. I have had to reset my Comcast password four times in three days, just to be able to read my email. Am I the only person who has had this problem lately?
How are you accessing the email? On a computer using only a browser and the webmail UI, or on a tablet or what?
When you changed the password, did you also change it on the iPad? And if so, did you change it for both the incoming and outgoing servers? In iOS you have to change it in both places.
I logged in manually on my iPad. I am using Google Chrome on my iMac, and I'm not sure how to check the password on my ingoing and outgoing servers.
Logging into my Comcast email is the only place I'm having a problem.
To check the SMTP settings in Mail, see here----------------
I have updated the settings in my mail program, and seem to have found a way to fix the problem in the browser version (which is the one I primarily use).
I now need to figure out how to fix the problem on my iPad.
Probably the easiest way-----------delete the account from the iPad, then recreate it again from scratch. Let iOS auto-configure it for you.
Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.