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Attachments won't open

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Attachments won't open

I am using the connect app on my iPad. When I tap on an attachment(docx), it goes into a download spiral and never opens.

Please help me fix this frustration! Thank you.

Official Employee

Re: Attachments won't open


Pdoty wrote:

I am using the connect app on my iPad. When I tap on an attachment(docx), it goes into a download spiral and never opens.

Please help me fix this frustration! Thank you.


Pdoty,

 

I'm sorry to hear you are having a problem with the XFINITY Connect App. I have escalated your issue, and someone should be reaching out to you to assist in solving your problem.

 

 





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