Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,429

members

1,275

online

28,777

topics

Top

Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Frequent Visitor

Any one having a conflict with free McAfee anti virus and mozilla thunderbird

I don't use outlook for my email.  Seems when I call comcast for help with email , they can't help me with Thunderbird mail.  I've used them every since I had a computer, over 20 years and I don't see why I should need to switch now.  I've had comcast for 17 years.  

 

My emails have quit deleating in rapid fashion.   I can't grab any more than 2-3 at a time to delete and when I hit delete it takes nearly 5 minutes to delete these 2-3.   I have become so irritated with it, that I use my ipad and hate to go back as the emails just keep piling up and up and I need to sort them and keep what I want and delete the rest before I have 4k messages setting waiting on me.   But, I simply do not have the time to set and delete 2 at a time every 5 minutes. 

 

I've researched on line and the only think I've seen repeatedly is that Thunderbird will have a conflict with McAfee and to un-install McAfee.   Well, it's free with Comcast, so why should I want to do that.   Is it not protecting my incoming mail from viruses and hackers? 

 

Does anyone have other suggestions.   I have a mal ware program that runs everyday.  I have done updates on all my programs.  I've defragmented the machine.  I don't feel I have a virus, as the machine works like a charm in everything but email.    I am on Windows 7 and do not want to upgrade yet to Windows 10, as someone in my family suggested I try doing. 

 

Anyone have a problem such as this, and if so, any suggestions on how to fix it?

Thanks in advance.

Official Employee

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Are you using POP or IMAP?  I can't recall exactly, but if you're using POP3, I believe Thunderbird stores the messages in "mbox" format, a single large file for all of your messages in a single folder.  When you delete a few messages, it has to recreate that file.  If you have several thousand messages in your inbox, this might take a few seconds.  Your AV software probably then wants to scan that file.

 

Do you want to keep a copy of your messages locally, or is storing them on the server sufficient? 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Service Expert

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Thunderbird is an independent 3rd party program that you install on your computer. Because it is independent, Comcast will not offer support for it or other email clients.

 

Whatever is going on has to do with Thunderbird, not Comcast.

 


Mizblondie wrote:

I've researched on line and the only think I've seen repeatedly is that Thunderbird will have a conflict with McAfee and to un-install McAfee.   Well, it's free with Comcast, so why should I want to do that.   Is it not protecting my incoming mail from viruses and hackers? 


 

Comcast stopped offering McAfee as a freebie to customers in Jan. 2010.

 

They now offer Norton Security for free.

 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Thank you...u really set me straight!  Nothing solved, but I sure understand it's not your problem. Now. 

Frequent Visitor

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Hi, it's pop3 and yes, I'm storing them locally.  I've tried a few suggestions from a Mozilla forum, to no avail.  

Official Employee

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

I don't use Thunderbird on a regular basis anymore, but I vaguely recall that if you use more folders for your messages, you may get some improvements.  The result is smaller mbox files, and it can manipulate them more easily.  You can ask on the Thunderbird forums, and explain that you have thousands of messages in a single folder.  Again, another option is to use IMAP, which stores the messages on the server.  I understand some trepidation about trusting another entity with your pictures and emails.  I'm interested to know if smaller folders helps.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Highlighted
Frequent Visitor

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Thank you for the feedback.  I already have been using over 40 folders for years, so it's been broken up. It's deleting or even the effort of  "moving" - by highlighting them- where the issue begins.  I've been hours on the Mozilla forums and tried various recommendations, to no avail.  I have gone on CC web mail and cleaned them out to 40 left...but TBird is chocked full..over 2,000 still in my inbox.  And climbing daily. I need to file out to my folders for biz purposes.  I wish someone knew what to do!  


ComcastAntiSpam wrote:

I don't use Thunderbird on a regular basis anymore, but I vaguely recall that if you use more folders for your messages, you may get some improvements.  The result is smaller mbox files, and it can manipulate them more easily.  You can ask on the Thunderbird forums, and explain that you have thousands of messages in a single folder.  Again, another option is to use IMAP, which stores the messages on the server.  I understand some trepidation about trusting another entity with your pictures and emails.  I'm interested to know if smaller folders helps.



I





Official Employee

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird

Again, if you trust the IMAP setup, you can use filters on the Zimbra host to pre-filter some of your mail for you.  When a person uses IMAP, you subscribe to the folders on the server.  You can create subfolders, and have rules to filter the mail for you.  So, you'd have your Inbox as one folder, and then you can create a few dozen (I'm not sure what the limit is, but probably a few hundred) folders and filter your mail as you wish.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Any one having a conflict with free McAfee anti virus and mozilla thunderbird


ComcastAntiSpam wrote:

Again, if you trust the IMAP setup, you can use filters on the Zimbra host to pre-filter some of your mail for you.  When a person uses IMAP, you subscribe to the folders on the server.  You can create subfolders, and have rules to filter the mail for you.  So, you'd have your Inbox as one folder, and then you can create a few dozen (I'm not sure what the limit is, but probably a few hundred) folders and filter your mail as you wish.


I'm sorry, I'll need a tech to discever what you just told me to try.   I don't even understand what iMac is.  Sorry.  Thanks for your time to help.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 8 replies
  • 305 views
  • 0 kudos
  • 3 in conversation