Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,306

members

616

online

29,109

topics

Top

All of my email is gone from my inbox.

New Poster

All of my email is gone from my inbox.

 Hi usually access my email from my iPad, iPhone, or using a web browser. I have changed no savings but one week ago everything disappeared from my inbox.  Don't bother emailing me when someone replies because I can't see my email anymore. 

Frequent Visitor

Re: All of my email is gone from my inbox.

This is happening to several people.  They are migrating accounts to their new system and breaking things for some.  My entire inbox was deleted, I get a server error trying to access it and I can't even get new emails.  Three support people and I'm still nowhere closer to having it fixed.  Major fail Comcast.

Email Expert

Re: All of my email is gone from my inbox.


Alracaero wrote:

 Hi usually access my email from my iPad, iPhone, or using a web browser. I have changed no savings but one week ago everything disappeared from my inbox.  Don't bother emailing me when someone replies because I can't see my email anymore. 


I'm seeing reports of people losing either emails or contacts upon migration to the new format.  I'm escalating this to the forum admins for further follow-up.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: All of my email is gone from my inbox.

The same thing happened to me today!  My user name and password were updated by Jason from the Security Dept. last week.  My cell phone and PC seem to be OK, but now I've lost all my emails on my iPad today!  I called the Security Dept. number but the guy I talked to, who I could barely understand, couldn't help me!  There is something going on with the POP and IMAP, user names and passwords.  Can someone please help me?

Email Expert

Re: All of my email is gone from my inbox.


SanLee53 wrote:

The same thing happened to me today!  My user name and password were updated by Jason from the Security Dept. last week.  My cell phone and PC seem to be OK, but now I've lost all my emails on my iPad today!  I called the Security Dept. number but the guy I talked to, who I could barely understand, couldn't help me!  There is something going on with the POP and IMAP, user names and passwords.  Can someone please help me?


Do you have the account set up with POP on any of the devices?  If so, by default it will download the messages and then delete them from the server.  So you need to check that.  If you use POP you need to set it to leave the copy on the server.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Admin1

Re: All of my email is gone from my inbox.

Hello All -- Apologies for the email issues you all have experienced. I have forwarded this issue to our Email Support team. They will review each of your accounts and reach back out with their findings. We appreciate your patience while this is being conducted. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 260 views
  • 0 kudos
  • 5 in conversation