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Address book access

Regular Visitor

Address book access

What does it take to get this fixed:

"Access requires Comcast High-Speed Internet" when attempting to accessing an address book on a newly created user on my account?   I contacted the support line over a week ago and received the following support number: CR600620668;  have heard nothing back from support by email or phone!  Hello, is anbody home????

Email Expert

Re: Address book access

  That error indicates a coding problem in your account and only Comcast can fix it.  I am going to escalate this to see if we can get some traction on it for you----------------------




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Official Employee

Re: Address book access

Hello jldnly,

 

I'm sorry you are having such issues. Let me try and help you.

I noticed in your ticket that the support team left multiple voicemails for you so I'm wondering if perhaps we have the wrong number for you? If you would like to PM me your number I can make sure we have the right number for you, or you can check your account settings to see what we have there.

 

In any event, I reached out to our engineers and asked them to look into things, specifically that new UID and I believe they were able to correct the glitch that was causing this issue for you.

 

I'm hoping that should resolve everything for you. If you could let me know either way I'll make sure the engineers either get right back at it, or pat them on the head.

 

Again, I'm very sorry for the trouble.

 

Brett





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Regular Visitor

Re: Address book access

Brett,

Thanks for the response; it appears as though someone in support did in fact address the problem and it appears to have been resolved.  However, I can add entries individually but cannot import a valid "vcf" file; have tried multiple times and repeatedly get and error message stating it is not a vailid file type.  Luckily my daughters previous providers address list was not large and we will have to enter them manually.

 

 Thanks for your assistance with this issue. I never received any message from support.  In fact, I have Comcast Triple Play and my phone service is with Comcast; can't explain that one and will not even try to figure it out.   As I stated earlier, issue is resolved and really appreciate your efforts with its resolution!

 

Regards,

Jim

Official Employee

Re: Address book access

I'm glad to hear everything worked out.

 

Thanks for pointing out that vcf issue, I'll mention it to the team. May not be in time to help you obviously, but perhaps we can get it fixed for you and others down the road.

 

As for the support team and your contact info, I'll take that offline and see if I can perhaps get some clarity, again, to either enhance our support for you in the future, or find out where the breakdown was. 

 

Thank you for the feedback, and I hope you have a a great holiday weekend.

 

Happy 4th!

 

Brett





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