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Adding Attachemnts do not work or takes forever

New Poster

Adding Attachemnts do not work or takes forever

When I try to upload files to email they take forever and I have a smoking fast computer.  The problem lies on your end.  I tried to upload some files last week and could not do it.  I went to my corporate computer from wotk and it was done in 2 minutes with the dame files I was working on with comcasr for 20 minutes.


Gold Problem Solver

Re: Adding Attachemnts do not work or takes forever

Which version of XfinityConnect are you using?

To check: Open XfinityConnect, click on Preferences in the Preview window. Now click on the General tab. A window opens showing which version you are using.

Which browser/ version? Have you tried a different browser, just to test? Did you clear your browser cache?

If using INTERNET EXPLORER VERSION10or version 11' do yiu have Compatibily View on? To check: a Click on TOOLS, then on acompatibiltybViewvSetting View. It must be ON for both those browers.

What is the size of the attachments please?
Post back.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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