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Accidentally changed my husband's work email because I tried to update/change his Username for security reasons...:(

Visitor

Accidentally changed my husband's work email because I tried to update/change his Username for security reasons...:(

My husband was getting weird mailer-daemon failure emails so I read that he might have been hacked so I changed his username and password.

I didn't know that changing the userID would also change his email.

So I tried to recover it by changing it back, but it said the userID was already in use.

 

I called customer support and the person I spoke to couldn't help me so he said that he escalated my issue to a higher up rep but I would not hear back for 1-3 business days.

 

The problem is this is my husband's primary work email address and this is a HUGE deal for him and his business.

This email is associated with his website and all of his clients...

 

I read that a couple of people may have had help with this issue in a short period of time due to some helpful people on this site - if there is anyone that could help me I would be sooo appreciative... Smiley Sad!!

Official Employee

Re: Accidentally changed my husband's work email because I tried to update/change his Username fo...

Hi tonypruitt, I can assist and will send you a private message to further assist.

 

Thank you


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Visitor

Re: Accidentally changed my husband's work email because I tried to update/change his Username fo...

thank you!

I replied in the private message with the information you requested.

 

Official Employee

Re: Accidentally changed my husband's work email because I tried to update/change his Username fo...

Thank you  for the reply, I should have corrected this please let me know if you are able to use the old username now.

 

 


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Visitor

Re: Accidentally changed my husband's work email because I tried to update/change his Username fo...

And...

THANK YOU again... you were so helpful and resolved my problem - !!!!!!!

Official Employee

Re: Accidentally changed my husband's work email because I tried to update/change his Username fo...

No problem at all, here to help!

 

Thank you for your time


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