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Accessing my email

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Accessing my email

After connecting to my comcast email account, it is all of a sudden necessary to click and then click again in order to open a specific email.  Not a double click, but a click then another click.  Looks like a dumb question when I see it written down but it is driving me crazy and I can't see how to change that feature or make it more user friendly.

 

Thanks,

Email Expert

Re: Accessing my email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". 




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