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Accessing Xfinity email from an iPhone 6S

New Poster

Accessing Xfinity email from an iPhone 6S

I have an iPhone 6S, purchased approximately 8 months ago. Accessing and sending email using the mail program on the phone has not been an issue until this week. I can receive email, but am unable to send email now. I see msgs in the OUTBOX and a msg appears stating the userid and/or password is incorrect.

Email settings for INCOMING and OUTGOING email appear correct, based upon discussion threads I see on the internet. So, I am at a loss as to what is causing this problem. I have deleted and re-added my email account a few times, without success. Need help please.

Email Expert

Re: Accessing Xfinity email from an iPhone 6S

That error message usually indicates a problem with the password for the smtp server.  To double check------------------------

 

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. To change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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New Poster

Re: Accessing Xfinity email from an iPhone 6S

I changed the outgoing password, then all was well. Thanks
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