Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,707,478

members

25

online now

1,871,342

discussions

Back to Top

How to pair and install your XFINITY Home cameras

Pair and Install a Camera

Did You Know? The XFINITY Home app for mobile devices includes an easy-to-use wizard that will walk you through pairing and installing an xCAM Camera.

What You'll Need
  • XFINITY Home - Secure
  • The complete kit for the Camera you want to install
  • Access to your security router or gateway device
  • Access to your Touchscreen Controller
  • Your Master Keypad Code
Difficulty
Medium
 

Pairing and Installing a Camera

The XFINITY Home - Secure Touchscreen Controller provides guided steps to help you pair and install a Camera.

The process involves four main steps:
  1. Prepare and Test Your System
  2. Assemble and Connect Your Camera
  3. Pair Your Camera
  4. Install Your Camera

Did You Know? You can only pair one Camera at a time. You'll need to repeat this process for each Camera you want to pair.

Prepare and Test Your System

  1. Make sure your router and Touchscreen Controller are both connected to your in-home network. If you've lost network connectivity, see how to reset your Touchscreen Controller.
  2. What does your Touchscreen Controller look like?
    • If your Home screen looks like the one below, tap the More icon (three dots at the upper right) to open the More menu, and then tap Settings. Continue with step 3.
      The Touchscreen Controller home screen.
       
    • If your Home screen looks like the one below, tap Settings. Continue with step 3.
      Touchscreen home screen with Settings icon all the way to the right.
       
  3. Enter your Master Keypad Code.
  4. On the Categories screen, tap Home Devices.
    Categories screen, "Home Devices" is third option from the bottom.
     
  5. On the Home Devices screen, tap Cameras.
    Home Devices screen, "Cameras" option is fourth from the bottom.
     
  6. On the Cameras screen, tap Add a Camera.
    Cameras screen, "Add Camera" is third option from the bottom.
     
  7. If this is the first time you're adding a Camera, tap Next to run a network test. Tap Skip to continue without running the test.
    Add Camera - Network Test screen. "Skip" and "Next" options are in the bottom right corner of the screen.
     
  8. When the network test is finished, tap Next.
    Add Camera - Network Test screen. "Next" button is in the bottom right corner.
     
  9. On the Hardware Setup screen, do not tap Next. It's time to assemble your Camera.
    Hardware Setup screen. "Return to Menu" and "Next" options are in the bottom right corner.

 

How To Pair and Install Your XFINITY Home (Secure) Indoor Camera

 

 

 

Assemble and Connect Your Camera

Camera assembly steps are slightly different depending on the Camera model.

 

Assemble and Connect Your xCAM
  1. Review the Camera kit to make sure you have all the necessary parts.
    xCAM Camera Kit shows all included parts.
     
  2. Connect the gray Y-cable (splitter cable) to the XW3 unit (WiFi/power adapter) and the yellow cable to your gateway device (port 4 only) or the WNR 1000 security router (all ports are active).
    Wiring diagram for xCAM, XW3 unit and gateway device.
     
  3. Plug the Ethernet cable attached to the Camera into the CAMERA port of the Y-cable.
  4. Plug the XW3 WiFi/power adapter into a power outlet that is not controlled by a light switch.
  5. Wait for the Camera to power up, which can take up to three minutes. When the light on the front of the Camera is blinking blue, your Camera is ready for pairing.
     

Assemble and Connect Other Camera Models
  1. Review the Camera kit to make sure you have all of the parts, including an optional antenna if your Camera comes with one.
    Camera kit displays with all parts including: Camera, Stand, Power Cable, Ethernet Cable, White Splitter Cable, Adaptor Cable, Weather Seal, and Screws.
     
  2. If your Camera has a stand, attach it to the back of the Camera.
    Assembly in progress with Camera being attached to the back of the stand.
     
  3. If your Camera has an antenna, attach it.
  4. If your kit has a splitter cable, attach one end of the Ethernet cable to the Camera, and attach the other end to the splitter cable labeled Camera.
    Assembly showing one end of Ethernet cable being attached to Camera and the other end being attached to white splitter cable labeled "Camera".

    If your kit does not have a splitter cable, attach one end of the Ethernet cable to the Camera.
    Back of Camera with Ethernet cable attached.
     
  5. If your kit has a splitter cable, connect the splitter cable to an available port on the back of your WNR 1000 security router (all ports are active) or gateway device (port 4). Connect the splitter cable's power adapter to the Camera's black power cable.
    White splitter cable connects to back of router; white splitter cable's power adapter also connects to Camera's black power cable. Power cable is connected to AC outlet.

    If your kit does not have a splitter cable, connect the other end of the Ethernet cable to an available port on the back of your WNR 1000 security router or gateway device. Connect the Camera's black power cable to the power port on the back of the Camera.
    Ethernet cable is connected from back of router to Camera. Camera's black power cable is connected to back of Camera and to AC outlet.
     
  6. Plug the Camera's power adapter into a power outlet that is not controlled by a light switch.
  7. Wait for the Camera to power up, which can take up to three minutes. When the light(s) on the front of the Camera stop blinking and remain solid, your Camera is ready for pairing.
 

Pair Your Camera

Once you've assembled and connected your Camera, you can return to your Touchscreen Controller, and pick up where you left off in the Prepare and Test Your System section.

If you haven't prepared your system yet, go back to that step, and do so now.
  1. On the Hardware Setup screen, tap Next.
    Hardware Setup screen with instructions on how to add a Camera. "Next" button is in bottom right corner.
     
  2. When the system locates the Camera, tap Accept.
    Touch Screen Settings screen has Accept button to configure Camera.
     
  3. The system pairs the Camera and checks for firmware updates, which can take up to 20 minutes.
  4. When the system has finished pairing the Camera, tap Next.
    Touch Screen Configuring Camera screen has Next button at bottom right.
     
  5. On the Edit New Camera screen, name the Camera's intended location, such as "Front Door Camera."
    Touch Screen Edit New Camera screen.
     
  6. Tap the Video Quality field, and then close your desired video quality setting (High, Medium or Low).

    Did You Know? Choosing a lower video quality setting will reduce the amount of bandwidth consumed when viewing live video. However, it may also impact the quality of video you see.
     
  7. Tap Next.
Congratulations! You've paired your Camera. Now it's time to install it.

 

Install Your Camera

Once you have successfully paired your Camera, you're ready to install it.

 

Install Your xCAM
  1. Disconnect your Camera from the router or gateway device.
  2. Unplug the Y-cable from the Ethernet cable, the security router or gateway device, and the power cord. The Y-cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera.
  3. Connect the Camera Ethernet cable to the LAN port of the XW3 unit (WiFi/power adapter).
    Wiring diagram for xCAM and XW3 unit.
 

Install Other Camera Models

If your Camera has a splitter cable:
  1. Disconnect your Camera from the router or gateway device.
  2. Disconnect the splitter cable from the Ethernet cable, the security router or gateway device, and the black power cord. The splitter cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera.
    White splitter cable being disconnected from Ethernet cable, security router, and the black power cord.
     
  3. If you're installing the Camera outdoors, remove the Ethernet cable from the Camera, slide the weather seal over the end of the cable, and reattach the cable to the Camera. Slide the weather seal down so it's tight against the Camera back.
    Weather seal being attached over the end of Ethernet cable and reattached to Camera.
     
  4. One end of the Ethernet cable should still be connected to the Camera. Connect the other end of the Ethernet cable to the black adapter cable. Then, connect the adapter cable to the Camera power cord.
    Ethernet cable being connected to black adapter cable.
     
If your Camera doesn't have a splitter cable:
  1. Disconnect your Camera from the router or gateway device.
  2. If you're installing the Camera outdoors, remove the power cord from the Camera and connect it to one end of the power cable extender. Slide the weather seal over the other end of the extender and attach the extender to the Camera. Slide the weather seal down so it's tight against the Camera back.
  3. Remove the Ethernet cable from the Camera and the security router or gateway device.
  4. Take the Camera to the location where you want to install it. Plug the power cord into a power outlet that is not controlled by a light switch.
    Camera installed and set in house.
     
  5. Wait for the Camera to power up, which can take up to three minutes. When the light(s) on the front of the Camera stop blinking and remain solid, return to the Touchscreen Controller.
  6. On the Camera Wi-Fi Connection Test screen, tap Verify Camera.
    Camera Wi-Fi Connection Test screen. "Verify Camera" option is at the top right side of the screen.
     
  7. When the system has located the Camera, tap Next.
    Camera Wi-Fi Connection Test screen. "Next" option is in the bottom right corner of screen.
     
  8. Verify that the image from the Camera appears on the Touchscreen Controller.
    Adjust Camera screen with image highlighted. "Next" option is in the bottom right corner.
     
  9. Place the Camera on a flat surface or mount it to a wall using the provided screws and anchors. If you're mounting your Camera outside, learn about some useful tips.
  10. After placing or mounting the Camera, adjust its angle to your desired view. When you're finished, tap Next on the Adjust Camera screen.

Congratulations! You have successfully paired and installed your Camera. You can now view live video from the Camera from the Touchscreen Controller.

Did You Know? Live Video Monitoring lets you create rules to automatically take pictures and video clips. You can access your saved pictures and videos in your Subscriber Portal, the XFINITY Home app for mobile devices, and the XFINITY Home app for XFINITY X1.

24/7 Video Recording continuously records video, bookmarks video clips when your Camera detects motion, and lets you view and create custom video clips from any video recorded in the last 10 days. To learn more about Live Video Monitoring and 24/7 Video Recording, call 1-800-XFINITY.
Version history
Revision #:
1 of 1
Last update:
‎08-14-2017 05:53 PM
Updated by:
 
Contributors