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what do I need to do to get my phone to ring

New Poster

what do I need to do to get my phone to ring

I just got a home phone service, hooked up to my modem and when I use my cell to call it it doesnt ring, What do I need to do?? Do I need to cancel my old phone service first

 

Official Employee

Re: what do I need to do to get my phone to ring

Do you have dial tone?
If so, did you call your cell to make sure of what the number is? Do you have your phone plugged into the Tel1 port on the rear
Are Tel 1 lights solid on your gateway?
If not, reset the gateway. If still no lights, call in and make sure it’s provisioned properly
If it’s a ported number don’t do anything with the previous provider until you can make inbound and outbound calls successfully.