Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,780

members

1,554

online

36,277

topics

Top

modem just bought does not have phone plug

New Poster

modem just bought does not have phone plug

jus bought sbg6580 modem cant hook up phone comcast says it was compatable but its not

 

Gold Problem Solver

Re: modem just bought does not have phone plug

https://mydeviceinfo.xfinity.com/ lists the retail modem, eMTA, and gateway devices they allow. Be sure to check the "Voice/Telephone enabled" box. You might also check the older http://mydeviceinfo.g.comcast.net/.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 226 views
  • 0 kudos
  • 2 in conversation