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home phone number being used by others

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home phone number being used by others

 I received a text message from an unfamiliar number saying my xfinity account was going to be paid by a charg for $489 or something.  I checked my account and confirmed that I had no balance due. Then we started getting phone calls from people who got the same text, but it appeared to be from our home phone number. I have gotten about 20 voice mails with people yelling at me for sending them such a text, which I obviously didn't (and couldn't since it is a home phone).

 

Then today I started getting messages from people who say I called them about a Craig's list posting when I didn't. What is going on? Do we need to change our phone number? I called Customer Assurance when this first happened and was connected to someone in INdia. He would not tell me his name and said a supervisor was not available. He also offered no help at all. Does anyone know what I should do?

Official Employee

Re: home phone number being used by others

Hello cptBoston, unfortunately this is the new way for scammers to strike. We will send text alerts for your account if you have signed up for that option. If you are ever in doubt, never reply. I would be happy to look into your account from here if you would like. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. 


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