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battery backup

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battery backup

I just installed the new gateway that you sent me but it has no battery back up.  My old gateway DID have a battery.  Why do I not have one now.  Should I take the one from my old gateway and put it in the new one?

Service Expert

Re: battery backup


com221108 wrote:

I just installed the new gateway that you sent me but it has no battery back up.  My old gateway DID have a battery.  Why do I not have one now.  Should I take the one from my old gateway and put it in the new one?


Comcast no longer supplies batteries...   If you received an upgraded modem/gateway the battery in your old device probably will not work in the new one.  You should go online and look for a new battery for the new device at this time.  You may be able to purchase a new battery online with Comcast or by searching for it on Amazon.  




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Re: battery backup

Thanks

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