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Wen we switch to xfinity voice, do we have to notify ATT?

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Wen we switch to xfinity voice, do we have to notify ATT?

Wen we switch to xfinity voice, do we have to notify ATT?

Service Expert

Re: Wen we switch to xfinity voice, do we have to notify ATT?


@shannon63 wrote:

Wen we switch to xfinity voice, do we have to notify ATT?


If you are porting your AT&T phone number to Comcast Digital Voice service, you will not need to contact AT&T as your old AT&T service will automatically END when the porting has been completed.




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New Poster

Re: Wen we switch to xfinity voice, do we have to notify ATT?

Thank you for your response.  One more question... by "port" does that mean bring our ATT phone number with us?  Which is what we did.  So how will we know when the porting is complete?  Like now, we can make calls out, but when someone calls in they can hear the phone ring and ring, but it doesn't ring out loud on our side so we don't know we have  had a call.  Is that a phone issue or a porting issue?  I am so clueless about this stuff!

Shannon

Service Expert

Re: Wen we switch to xfinity voice, do we have to notify ATT?


@shannon63 wrote:

Thank you for your response.  One more question... by "port" does that mean bring our ATT phone number with us?  Which is what we did.  So how will we know when the porting is complete?  Like now, we can make calls out, but when someone calls in they can hear the phone ring and ring, but it doesn't ring out loud on our side so we don't know we have  had a call.  Is that a phone issue or a porting issue?  I am so clueless about this stuff!

Shannon


Porting means to bring your old number with you to your new service provider (Comcast).  When the porting is complete, your AT&T service will be automatically terminated.  At that time, ensure that you go to your outside DMARC and unplug the AT&T service jack from your terminals.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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