Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,877

members

56

online now

1,938,153

discussions

Top

Upgraded moden recently sent by Comcast

New Poster

Upgraded moden recently sent by Comcast

upgraded modem has no phone jack for my Comcast phone line

Service Expert

Re: Upgraded moden recently sent by Comcast


Cverdun wrote:

upgraded modem has no phone jack for my Comcast phone line


If you had phone service prior to receiving the upgraded modem/gateway you may have been sent the wrong device.  Call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak to a CSR about this issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon