Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,708,572

members

56

online now

1,872,229

discussions

Back to Top

Telephone

SOLVED
Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
232 Views

I recently bundled my land line with my Comcast internet and television service. Do I have to contact the previous land line provider and inform them that I have discontinued service?

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Service Expert

Message 2 of 2
302 Views
Solution

ELIZABETRUHL wrote:

I recently bundled my land line with my Comcast internet and television service. Do I have to contact the previous land line provider and inform them that I have discontinued service?


If your Comcast phone service is active at this time and you are still using your old provider's phone number, then you were successfully "ported" and your previous service should have been disconnected when the porting took place.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

1 REPLY
Posted by
Service Expert

Message 2 of 2
303 Views
Solution

ELIZABETRUHL wrote:

I recently bundled my land line with my Comcast internet and television service. Do I have to contact the previous land line provider and inform them that I have discontinued service?


If your Comcast phone service is active at this time and you are still using your old provider's phone number, then you were successfully "ported" and your previous service should have been disconnected when the porting took place.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon