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Spoofed Calls

Frequent Visitor

Spoofed Calls

Since my last question got kicked off for circumventing language filters I will try again. 

 

Why is Comcast not blocking spoofed calls to my house?  I am enrolled in Nomorobo and on the Do Not Call list. Comcast is the one charging me for phone service that is not performing acceptably. They are aware that customers are being harrassed and they have the power to stop it. They choose not to so they are an accomplice to a crime. 

 

Can anyone help me stop these calls?

 

Maybe the language cops should answer more and worry about blank spaces less. 

Official Employee

Re: Spoofed Calls

Hi @Jtrad4

 

Please follow the steps below to set up Nomorobo. You can find this information here.

 

Set up Nomorobo through Xfinity Connect

To set up Nomorobo with your Xfinity Voice service:

  1. Go to https://www.nomorobo.com/signup and follow instructions for signing up.
    • Complete Step 1 by choosing Comcast XFINITY as the Carrier. Complete Step 2 by entering your email address and clicking Next. You will receive an email with a link to activate the Nomorobo service. Click on the link and continue as directed.
      Steps 1 and 2 with dropdown for Carrier and free-form space to enter email.
       
  2. When you reach the Setup Your Carrier step on Nomorobo's website, go to Xfinity Connect.
  3. Sign in using your primary Xfinity username and password, and then select the Voicetab.
  4. Click the settings wheel at top right and select Settings.
  5. Enter the Nomorobo phone number (provided by Nomorobo during setup) into the Advanced Call Forwarding field and select Add.
    • Make sure that the Nomorobo phone number is not the only number listed in this section.
    • Your home phone number should also be listed as a default. Otherwise, callers may get a busy signal when calling your home phone.
    • The number of Rings before voicemail should match the rings for your home number. The service automatically terminates calls after one ring.
      From here, you can adjust how many times the phone rings before terminating.
       
  6. After you have completed those steps, go back to the Nomorobo website. Go to Your Phones and click the Test button next to your number. Then select I'm ready. Call me now to perform a test call.
    • You will receive a call to verify that the service is set up correctly. Wait until the third ring to pick up the phone.

Nomorobo will then screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.

Frequent Visitor

Re: Spoofed Calls

I am already signed up with Nomorobo. I still get calls.
Official Employee

Re: Spoofed Calls

After you receive one of these calls can you try the following and let me know if this helps?

 

Lift the receiver and listen for the dial tone.
Press *77 and listen for a confirmation tone that the feature has been activated.

 

Are you given any prompts to block the callers then? 

Frequent Visitor

Re: Spoofed Calls

My anonymous call rejection is, and has been activated for some time. These calls show a number but the number is a spoofed number belonging to someone else.