Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,745

members

1,629

online

29,405

topics

Top

Re: Phone Port

ANSWERED
Regular Visitor

Re: Phone Port

Hello, I have the same problem, I bought a new LG X charge (the cheapest because I wasn't sure if the port is going to work) about 1 month ago, and I called Xfinity to start the port, the number that I want to transfer to Xfinity is coming from phonenumberguy and same problem, phonenumberguy told me that Xfinity didn't use the correct info, this is what they told me:

 

"For some reason they (Xfinity) are submitting CATALYST at the name on the account.

The rejection was for Invalid Authorization Name :

AUTHNM: CATALYST

Please have the winning carrier correct this and resubmit."

 

And after Xfinity start the port processing I can't make or receive any calls since then. When I try to make a call a Verizon answer machine shows up Smiley Sad

 

More than 5 calls to customer service to Xfinity and nothing.

Anyone who can help us?

Thanks.

Accepted Solution

Re: Phone Port

ccc300, catalyst is a system tool we use for XFINITY Mobile so I'm not sure why that is in the port info. Let's try to clean this up. Please send me a private message with your full name, address and phone number associated with your residential services for help. 

 

KenF

View answer in context
Service Expert

Re: Phone Port

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Phone Port

ccc300, catalyst is a system tool we use for XFINITY Mobile so I'm not sure why that is in the port info. Let's try to clean this up. Please send me a private message with your full name, address and phone number associated with your residential services for help. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Phone Port

Hi ccc300,  thank you for the private message and glad to hear your number was ported and everything is working.  Please let us know if you have any questions in the future.

 

Thank you for your time!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 389 views
  • 0 kudos
  • 4 in conversation