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Phone line issues

Posted by
Visitor
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Message 1 of 5
138 Views
My phone isn't working it says no line, I've reset the box unplugged everything waited plugged back in after resetting modem still not connected
4 REPLIES
Posted by
Service Expert

Message 2 of 5
102 Views

Ckotchey wrote:
My phone isn't working it says no line, I've reset the box unplugged everything waited plugged back in after resetting modem still not connected

If this happens, you may be in either a maintenance outage or an unplanned outage....  if you have a smartphone, the MyAccount APP can usually inform you of any outages and you can use it to report the issue.   Other option is to call Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR but that would mean you need the smartphone.




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Posted by
Official Employee

Message 3 of 5
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Hello Ckotchey. I can assist you with your phone service not working. I have confirmed you are currently not in any service interruptions. Can you please tell me if the "Tel 1" light is on? This light is on the front of your modem, and is the 6th light from the top. 




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Posted by
Visitor
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Message 4 of 5
59 Views

I have the same problem stated yesterday, did the same things you did and still no phone, spent an hour on chat with comcast and had to set appointment for tech to come.

It seems tech support is getting worse and worse, been with comcast from the beginning and now considering dumping the whole mess, nothing works right anymore!!!!!

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Message 5 of 5
56 Views

Phone service went out yesterday on tel 1, phone line, tel 2 works fine, fax line, tel 1 light blinks contiuosly, spent an hour on chat with comcast and had to set appointment for tech to come.

It seems tech support is getting worse and worse, been with comcast from the beginning and now considering dumping the whole mess, nothing works right anymore!!!!!