Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,683,393

members

78

online now

1,851,746

discussions

Back to Top

Phone and Internet

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
231 Views

Has anybody else had to repeatedly reset or cyle their Internet and Phone modem over the last couple of weeks.  I come home from work earlier this week - no internet or phone - have to unplug and disconnect coaxial cable to "cycle" the modem.  I get up this morning - agan - no phone or internet- use the account app - has to send a signal to restart the modem.  This is getting really frustrating.

1 REPLY
Posted by
Gold Problem Solver

Message 2 of 2
201 Views

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using one of the "Trouble" options at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/account/service-protection-plan/, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.