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Phone Service Cuts Out

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Frequent Visitor

Phone Service Cuts Out

I'm almost at the point to drop phone service through Xfinity. Our phone will regularly drop calls. While on a call all of a sudden the other person cannot hear us. This sometimes happens a minute or two into the call, sometimes 20 or 30 minutes into a call. Today my wife was on a call and it dropped, I check my phone wi-fi and it stated "limited Internet connectivity." We also have bad connections where they can still hear us but poorly.

 

We have a Cisco DPC3941T Modem.

 

I've had a Comcast tech out to the house twice. First time he changed all the DMARC equipment. The dropped calls stared again a week or so Last Monday, we had another tech out and he replaced the TV DVR. This is really getting frustrating.

Accepted Solution

Re: Phone Service Cuts Out

Had another technician out five days ago. Turns out the connection to my house at the street box was really corroded. The tech replaced that and I haven't had an issue since.

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Official Employee

Re: Phone Service Cuts Out

Hello Mike5412. I performed a diagnostic health check on your modem, and you are currently getting degraded signal. This is certainly affecting your phone call stability and clarity. I can assist with scheduling another technician visit so we can get this resolved for you. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Frequent Visitor

Re: Phone Service Cuts Out

Thanks, just sent you a PM.

Official Employee

Re: Phone Service Cuts Out

You're very welcome. I was able to get you scheduled for a technician visit on Wednesday 12/13/2017 2:00pm - 4:00pm. Please let me know if that works for you, or if not I can help you reschedule. I added the notes of my findings to the pending job. 


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Frequent Visitor

Re: Phone Service Cuts Out

I am having the same problem. My calls constantly drop. I have Dect 6.0 cordless phones and a brand new Arris SVG2482AC modem, so that's not the problem. My internet speed is excellent. What's the problem?
Frequent Visitor

Re: Phone Service Cuts Out

Had another technician out five days ago. Turns out the connection to my house at the street box was really corroded. The tech replaced that and I haven't had an issue since.

Official Employee

Re: Phone Service Cuts Out

Hi sheilarae74, 

 

I can help look into your phone issues. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


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