Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,260

members

51

online now

1,814,105

discussions

Back to Top

No phone service & no customer service

SOLVED
Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 6
142 Views

Our phone has been out for almost a week after some rain.  It's just static with no dial tone, this has happened several times in the past couple months. Everytime we call to report it the representative in a unknown land will not help unless I give them my SSN number. They have no other contacts so I guess we are suppose to just continue paying for a service that is not provided. How do you even terminate service with them. This company needs has absolutely no customer service.

5 REPLIES
Posted by
Cable Expert

Message 2 of 6
120 Views

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 6
114 Views
Solution

Thanks for your help and concern, After talking with several different customer service reps and several resets and a online chat session I was finally able to get a technician scheduled to come out. Less then 15 minute later it started working again. I called again to cancel the appointment. A few months ago the utility pole in front of my house was struck by a car and had to be replaced. Every since then everytime it rains hard I lose my phone service but not my internet. Who knows

Posted by
Official Employee

Message 4 of 6
88 Views

Hello, garyt_1. I'm glad to hear the issue was resolved 15 minutes after you were able to get an appointment scheduled. I can confirm that you no longer have a standing appointment for a technician scheduled to come out and investigate this issue. Can you please let me know if you experience any issues with your service going forward? If the issue persists I can help arrange for the right technician to come out and diagnose the issue for you.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 5 of 6
81 Views

I will, again thanks for the concern and help.

Posted by
Official Employee

Message 6 of 6
80 Views

You're welcome. Please keep me posted regarding the status of your service.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon