Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,291

members

1,307

online

36,584

topics

Top

No landline service after precipitation

New Poster

No landline service after precipitation

Since switching to Comcast Xfinity TV/Internet/Landline, I lose landline telephone service after it has rained or wet snow.  I have had calls out, equipment on house has been changed, etc.  Right now I have been out since Saturday, 3-24-2018 when we had 8 inches of wet snow.  Then rain following Monday and Tuesday.  Per their troubleshooting instructions, I do have dial tone plugging corded phone directly into modem.  I have managed to get a busy signal from phone jack in one part of house, nothing in rest.  Am at a loss.  Anyone else have these problems?  I know it sounds like phone line from modem to box on house may be problem?

Official Employee

Re: No landline service after precipitation


@Byethebye wrote:

Since switching to Comcast Xfinity TV/Internet/Landline, I lose landline telephone service after it has rained or wet snow.  I have had calls out, equipment on house has been changed, etc.  Right now I have been out since Saturday, 3-24-2018 when we had 8 inches of wet snow.  Then rain following Monday and Tuesday.  Per their troubleshooting instructions, I do have dial tone plugging corded phone directly into modem.  I have managed to get a busy signal from phone jack in one part of house, nothing in rest.  Am at a loss.  Anyone else have these problems?  I know it sounds like phone line from modem to box on house may be problem?


Sounds like it's your home phone wiring, if you're getting dial tone with the phone attached right to the modem. If your NID is outside, and maybe the elements are possibly affecting the wiring.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: No landline service after precipitation

Good evening, I can investigate this for you going forward. If the weather is causing this issue I can have someone out to check, but there could be a charge if the issue isn't related to Comcast. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 117 views
  • 0 kudos
  • 3 in conversation