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How do I receive a Voice Security PIN? (Your web page is broken)

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Xfinity is requiring me to enter a Voice Security PIN.  I do not have one set up.  There is a link to "get your pin" via text, email, etc., but when I click the link, the next page just hangs with 3 dots signifying "waiting".  How can I get my PIN?

Glenn Strycker
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Posted by
Service Expert

Message 2 of 5
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glennstrycker wrote:

Xfinity is requiring me to enter a Voice Security PIN.  I do not have one set up.  There is a link to "get your pin" via text, email, etc., but when I click the link, the next page just hangs with 3 dots signifying "waiting".  How can I get my PIN?


Hi, I moved your post to the voice (phone) area.




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Posted by
Service Expert

Message 3 of 5
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glennstrycker wrote:

Xfinity is requiring me to enter a Voice Security PIN.  I do not have one set up.  There is a link to "get your pin" via text, email, etc., but when I click the link, the next page just hangs with 3 dots signifying "waiting".  How can I get my PIN?


You can call into Comcast directly at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR




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Message 4 of 5
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Hi,

 

Did you solve this problem? I am having the same exact problem, and cannot figure it out. I even spoke with customer support; however, they did not help. Not a good experience for a first-time customer. Get it together Comcast...

Posted by
Official Employee

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Hello, I can help you from here get your security pin. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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