Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,472

members

1,283

online

29,720

topics

Top

False caller ID only when received on Comcast telephone service

Frequent Visitor

False caller ID only when received on Comcast telephone service

I've recently started using Comcast telephone service. When a friend calls the phone that is on Comcast, the caller ID is "XCLUSIVE TRADING" and not the name of my friend.

I had my friend call me from the same telephone to my cellphone and her caller ID is correct. Other callers' ID's are showing up correctly.

Does anyone have any idea why this caller ID substitution for one caller and only through Comcast is happening?

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 0 replies
  • 123 views
  • 0 kudos
  • 1 in conversation