Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,316

members

1,534

online

36,037

topics

Top

Dropping calls on both Comcast VOIP and Mobile WIFI Calling

New Poster

Dropping calls on both Comcast VOIP and Mobile WIFI Calling

I have been having trouble for the last several weeks with phone calls dropping.  Here is what happens:

 

I will be on the phone and all of a sudden the person I'm talking to will no longer be able to hear my voice while I can hear theirs.  We then have to hang up and then try the call about a minute or so later.  The same thing happens when I am on my cell phone (AT&T) using the WIFI calling feature.  If we are on both lines, the calls drop simultaneously.

 

I have no other problem with my internet connection.  We have already replaced my modem and ran a new line to my house.  Am I missing something easy?

Channel Strength.png
New Poster

Re: Dropping calls on both Comcast VOIP and Mobile WIFI Calling

Codeword Errors and Portmapping Error Logs, I'm not sure if these are normalError Code.pngport mapping.png

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 95 views
  • 0 kudos
  • 1 in conversation