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Comcast robocall

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Message 1 of 16
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I continue to get a call from 844-250-8578 that says "our network monitoring system has identified issues with your internet speeds and we were hoping we could work with you to resolve the issue... you may begin to experience service issues if we do not get in contact with you".  Is this a real call or a scam?

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Message 2 of 16
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I have also been getting calls from that number over the past couple of days, sometimes 2 or 3 times a day with the same voicemail, but I checked and there is nothing wrong with my cable or internet. Is this a scam?

Posted by
Gold Problem Solver

Message 3 of 16
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Whenever you are unsure about a message claiming to be from Comcast, check with them using the phone number printed on your bill, or one of the methods listed on the official "Contact Us" page at http://customer.xfinity.com/contact-us/. That page should list 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278), and a link for Chat: https://www.comcastsupport.com/chatentry/.

Posted by
Official Employee

Message 4 of 16
3,980 Views

Hello,

The information BruceW provided is the best way to handle this. If you would like I can check into both your accounts and make sure there is no issues. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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Message 5 of 16
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I have also gotten several calls from 844-250-8578, four calls in 3 days.  I don't usually answer calls I don't know, but I answered once.  They state my service has issues and he is calling to resolve the issue.  It does not seem legit.

 

Posted by
Frequent Visitor

Message 6 of 16
3,430 Views

I checked w/ Comcast re: th authenticity of the 1-844-250-8578 call.  It is legit; a technician has been scheduled to check out my internet connections which requires tech coming into the house.  

  Still, I urge people to check for themselves; for their own peace of mind.  

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Message 7 of 16
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NO this is not legit. I called the Comcast 888 number I use whenever there is a service problem and a security tech called me back and said it is not a Comcastcall that it is a scam. Do not respond. 

Posted by
Official Employee

Message 8 of 16
3,066 Views

Hello All.

 

We do have service technicians and local tech ops teams calling to schedule various "signal leakage" appointments to work on repair coax lines. You should never assume to trust a number.

 

If you have questions regarding the validity of a Comcast number calling you, you can call in and request the Comcast Customer Security Assurance department to review the phone number or your account notations regarding anyone trying who may be trying to contact you. 

 

If you have any further questions, please feel free to send me a private message or post here. 

 

 




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Message 9 of 16
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I called Comcast directly with the number on my bill.  The agent I spoke with confirmed that there was an unscheduled appointment list on my account because several Comcast subscribers in the area reported issues with their connections.  I was told a technician could be scheduled to come to my place at no cost to check the condition of the cables at my property and assess any potential issues.

Posted by
Official Employee

Message 10 of 16
1,730 Views

 

Hi nordonec, I show the same tech scheduled to boost the service quality in your area. If we need to schedule a tech to come into your home to test your network reliability I will be able to further assist you here. For now let's let the maintenance team go out and perform their task, then we can see if a in home tech is required. 




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Message 11 of 16
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I got the same call, assumed it was a scam, Hung up.
Posted by
Official Employee

Message 12 of 16
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Hello @jtamar59. If you would like me to check the records on your account for folks who may have been attempting to contact you, I can help. If so, please send me a private message and include your full name, service address, and account number so I can assist you. 




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Message 13 of 16
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I have received three of these calls.  The last one was the most troubling.  They wanted to schedule a time to come out to my house to look at the cables.  They knew my name, account number, address, and of course phone number.  They gave me a bogus ticket number.  I called 800-Xfinity and after considerble bumbling on Comcast's part, they determined that this was a bogus call.  Yet, many in the call chain were not sure despite the bigus ticket.  What is going on here?

Posted by
Official Employee

Message 14 of 16
986 Views

I am sorry to hear about this intrusion of trust that you have suffered. I would like to investigate this issue for you, would you please send a private message including your account number, account name, and address where you have service. This would verify the correct account so I can begin my investigation.

 

Thank You




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Message 15 of 16
672 Views

Comcast should put a stop to these emails and phone calls.  It is Comcast's responsiblity to customers.  Get it together!

Posted by
Admin1

Message 16 of 16
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shenai -- The calls that have been referenced in this thread are very important as the calls are for signal leakage. The calls are to inform the customer that leakage has been detected and a tech needs to setup a time to come resolve that issue. Signal leakage can interfere with Over-The-Air Emergency Service channels so it is imperative that it be resolved. These phone calls and emails are the quickest way to contact customers to set these appointments up.   




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