Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
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No, you shouldn't be treated this way and it is not a company policy to do this.... Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
I still have no phone service. No Comcast Team member has responded to my complaint.
The State Public Utility Department has agreed to follow up on this complaint. I will also contact other consumer forums if Comcast does not restore the service that I am paying for today.
I spent a huge amount of time talking to Comcast today, explaining my situation again. 'Edgar' seemed very understanding and "promised" that he would call back today.
He did not call back.
They were wrong to cut off my phone service. I think they know that, but they don't seem to care.
Hi bryceb -- Thank you for bringing this issue to our attention. I reviewed your account and have found the issue. We don't seem to have your modem registered correctly. I have sent this over to an Inventory team to see if they're able to help resolve this registration issue.
Are you able to list what type and model this modem is? We'll need to know that in order to have this corrected.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.