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Can't port number to the same location...rate center in the wrong city?!

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Can't port number to the same location...rate center in the wrong city?!

Facts: I live in Monterey, haven't moved and was assigned this number 31 years ago when I moved to my current location. The assigned rate center is Carmel, the line begins in 831-624-xxxx.

 

I signed up for the phone/internet/tv bundle and was told I could keep the same number I've had for 31 years. After going round and round, Comcast claims they can't port mu number since it's in a mismatched rate center. I verified my (and my neighbors) rate center is infact in another town, but I haven't moved and was assigned this number when I moved here! I'm frustrated with the conundrum this has rate center 'wrong' location has caused and hope there's some solution other than changing my number or staying with AT&T.  I'm in the same location, so why can't Comcast provide service if AT&T can? Please advise...

 

 

Official Employee

Re: Can't port number to the same location...rate center in the wrong city?!

 

Hi SqorpeoGram. I can assist with reviewing your account and your phone number to see if there is any way we can port this number. Please send me a private message and include your full name, service address, and account number so I can assist you. Also, please include the full telephone number you want ported in. 


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