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Arris SVG2482AC Hardware - Battery

Contributor

Arris SVG2482AC Hardware - Battery

Installed ARCT00830 10/12 Hour Battery into owned Arris SVG2482AC running in Bridge mode.  However, information page does not indicate battery is installed.  Battery model and serial number also unavailable.  The remainder of the fields are populated but the battery has not charged past 78% since initial testing period (when it did reach 100%).  Any insight would be appreciated.  Thank you.

 

SVG2482AC Battery.PNG

 

 

Service Expert

Re: Arris SVG2482AC Hardware - Battery


brunman31 wrote:

Installed ARCT00830 10/12 Hour Battery into owned Arris SVG2482AC running in Bridge mode.  However, information page does not indicate battery is installed.  Battery model and serial number also unavailable.  The remainder of the fields are populated but the battery has not charged past 78% since initial testing period (when it did reach 100%).  Any insight would be appreciated.  Thank you.

 

SVG2482AC Battery.PNG

 

 


There may be a problem with the battery you purchased through Amazon....  the only thing I can think of....   I have included the link to Arris's website for the replacement battery offered through Arris:  http://shop.surfboard.com/arris-surfboard-svg2482ac-touchstone-tg16-modems-8-hour-battery-and-arris-...




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Contributor

Re: Arris SVG2482AC Hardware - Battery

Thanks for the response.

 

Discovered a few things about the battery installed, which is SKU 790512. 

 

Although life of SKU 790512 when installed in some Arris units is twelve (12) hours, life when installed in SVG2482AC is only eight (8) hours.  Please see picture of battery chart from Arris website below. 

 

Also noticed that Battery Page illustrated in Arris FAQ section (SVG2482AC:  Troubleshooting Battery Backup, http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Troubleshooting-Battery-Back-up/?l=...) reflects same display for Battery Installed, Battery Model Number and Battery Serial Number fields.  Battery Installed:  No, Battery Model Number:  No Battery, Battery Serial Number: 

 

Will monitor for a few weeks for any changes, but will continue to rely on battery SKU 790512 currently installed.

 

Arris Batteries.PNG

 

Contributor

Re: Arris SVG2482AC Hardware - Battery

12/27/17 9:45 AM ET UPDATE:  ARRIS Technical Support states that missing/incorrect fields on Hardware-Battery page is a known issue.  Problem has been forwarded to service provider (Comcast).  Comcast will need to modify firmware to resolve issue; ETA for revised firmware "push" is unknown at this time.

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